Important information

Berlintapete has exclusive partners in other countries. These partners offer services and support with orders in your preferred language.

Please change to one of our exclusive partners in case your billing address is in one of the countries below. To do so simply click below on the appropriate country.

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Will I get my money in case I'm not satisfied?

Please let us know if you are not satisfied with our products. We aim to satisfy our customers. We will surely find a solution, and in case your claim is justified, we will have goodwill rule over justice.

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How do you handle complaints?

If you are not content with our products please contact us by email or by phone +49 30 4404 20 53.

Customer satisfaction is very important to us, so please don't hesitate to give us some feedback!

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Are my account information subject to data privacy?

Your address information will remain saved only within the limits provided by law and will only be handed to third parties as necessary for the processing of your order, e. g. for shipping. Your bank information will be saved if you requested that do be done upon registration. You may, however, choose your payment option with each order individually. In that case, your bank information will be deleted as soon as the amount has been collected.

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Will my information be encrypted?

In order to guarantee the best possible security, all your personal information will be encrypted for transfer between your browser and our servers. For that purpose, we use that established SSL protocol with an 128 bit encryption. You may rest assured that nobody will be able to read into your information.

HINT: Whenever your information are encrypted, you may notice a small lock at the bottom right of your browser window.

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